Privacy Policy – The Natural Health Suppliers

Privacy Policy

PRIVACY POLICY

Natural Health Suppliers Ltd is committed to the privacy of all our customers.  Any information you provide will be handled in accordance with this privacy statement.

This statement applies to the website the-nhs.co.uk and explains how we will store and use any information relating to you.

Under the terms of the GDPR (General Data Protection Regulation) which replaces the Data Protection Act from 25thMay 2018, we maintain strict security procedures in the storage and disclosure of all customer or visitor information. If you have any concerns or questions about privacy, please contact us at 

dataprotection@the-nhs.co.uk

The Information we collect

The GDPR says that we are allowed to use and share your personal data only where we have a proper reason to do so.  The law says we must have one or more of these reasons:

Contract: your information is processed in order to fulfil a contractual arrangement, for example to send an order.

Consent: you agree to us using your information

Legitimate interest: you have shown an interest in our products or services

Legal obligation: where there is a statutory or other legal requirement to share information, as an example for law enforcement purposes

Below is a list of the ways that we may use your personal information and which of the reasons described above we rely on to do so.

What we use your personal information for Our reasons (legal basis)

Setting up an account legitimate interest

Process an order fulfilling a contract

Notify you of order status legitimate interest

Manage your account/provide customer services legitimate interest

Marketing communication to inform you of special offers, promotions that may be of interest to you legitimate interest

Notifying you of enhancements to our services, such as changes to the website and new services which may be of interest to you legitimate interest

Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or market research legitimate interest

Who we share your information with

We work with a number of trusted suppliers, agencies and businesses in order to provide you with a high quality service, such as delivery companies, businesses that support our website and payment processing providers. We only ever provide information essential to ensuring delivery of your items or fulfilling other important services for you.

How long do we keep your information?

If we collect your personal information the length of time we retain it is determined by different factors and our lawful obligations.

We may need your personal information to establish, bring or defend legal claims. For this purpose we will retain your information for 7 years after the date it is no longer needed by us, the only exceptions being:

  • If the law requires us to hold your personal information for a longer period, or delete it sooner
  • You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under law
  • We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your information until those proceedings have concluded and no further appeals are possible.

What are your rights?

You are entitled to Data Subject Rights and further information is available from the Information Commissioners website www.ico.org.uk.

  • Right of access – to request access to your personal information and information about how we process it
  • Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling.

If you have any general questions about your rights or want to exercise your rights please contact dataprotection@the-nhs.co.uk

Staying in touch

We would like to keep you up to date with information about new products, special offers and improvements to our services and website. When you set up an account we will ask if you want to receive this type of information.

If you decide you do not want to receive marketing information you can request that we stop at any time by changing your preferences in your account.

Use of cookies

Some pages on our website use cookies, which are programs that collect additional information. We use cookies on our site to analyse visitor traffic to our site. A cookie will also allow us to personalise your visit to our site and treat you as an individual, by remembering your preferences and so you do not have to complete your details each time. Cookies are small pieces of text information that ask your computer permission to allow placement on your hard drive. Cookies do not provide us access to your computer or any information other than that which you have chosen to share with us.

The Natural Health Suppliers Cookies

The website needs these cookies to operate:

ASP.NET_SessionID used to maintain a session as you visit various pages on our site, ensuring that you remain connected with your shopping basket. It expires at the end of a session.

SessionID 30-day to allow reconnection of a previous session

Google Analytics

The Natural Health Suppliers Ltd uses Google Analytics to track visitors on our website. It does not allow individuals to be identified but just provides date which we use to improve the performance of our site.

_utma expires after 2 years. This keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. 
_utmb expires after 30 minutes. This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor enters the site. 
_utmc session expires after 30 minutes. This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. 
_utmz expires after 6 months. This keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.

Security

The-nhs.co.uk uses (SSL) secure server software to encrypt all information you input before it is sent to us. Furthermore, as required by the GDPR we follow strict security procedures in the storage and disclosure of information you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identify before we are able to disclose sensitive information to you.